Remote Customer Service Job In Delta Airline:
Delta Airlines is an American company that was introduced in 1928. Its headquarters are in Georgia. It serves 300 destinations worldwide. Delta Airlines began flying passengers in 1929 and merged with Northwest in 2008. It provides different services, including passenger flights, international routes, Delta cargo services, and loyalty programs.
It is the most respected and largest airline, having grown from a small crop dusting company. It received various awards, including Air Transport World in 2022 and Best Airline in North America. If you are interested in Customer Care Services Jobs, look no further. We offer remote jobs with the best opportunities to earn money.
Online Customer Service Job Overview:
Posted Date: 24SEP, 2024
Expiration date: 12OCT, 2027
Location: United States
Job Title: Earn Money Remote Customer Service Jobs for Teens
Salary: 4,000$-5,000$
Earn Money Remote Customer Service Job details:
Job Category: Remote jobs for teens
Appointing Organization: Delta Airline
Type of job: Remote/Part-time
Deadline to Apply: 12OCT, 2027
Reporting to: Customer Support Head
Virtual Customer Service jobs Responsibilities:
Your main responsibilities as remote customer services are:
Provide Excellent Service:
Your experience with Delta Airlines customer services must be hassle-free and pleasant. Ability to resolve issues and problems of the customer to build positive and better relationships with clients. You always remain in contact with customers, resolve queries, and help them with projects. Actively listen to customers, provide accurate, or concise information to customers, and exceed their expectations.
Key Performance Indicators ( KIPS):
Key performance indicators are a process of customer satisfaction and enhance their efficiency or productivity. Some steps included customer satisfaction, net promoter score, customer satisfaction score, and customer retention score. Monitor the percentage of calls transferred, number of complaints, and number of handled calls per hour, and interaction with customers through phone, email, text, and video conferencing per hour. It helps decision-making, improves employee performance, challenges difficult targets, and enhances efficiency and accuracy.
Manage bookings:
Manage booking is a process that ensures a smooth, and comfortable experience for passengers. The main responsibilities are to confirm flight reservations, modify bookings, resolve booking errors and problems, cancel existing bookings, and coordinate with the airline team or customer to manage tasks. Provide flight information, and policies to the airline team and customers. Apply now for Customer Service Jobs.
Knowledge and skills:
Knowledge and skills are essential for remote customer jobs. These include familiarity with company policies, understanding the main features and offers, and awareness of company trends and competitors. Skills are also most important for this job: communication skills (clear and concise communication with clients), time management ( planning and organizing tasks), and flexibility in work.
Assisting with other tasks:
Also, handle additional tasks for smooth customer experiences such as responding to customer feedback, flight disruptions, dealing with customer special needs, maintaining coordination with team and clients, checking documentation, and maintaining accuracy and efficiency.
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Remote Customer Job Requirements:
Education:
You must have a high school diploma or equivalent, and a bachelor's or associate degree to apply for Delta Airline remote customer service jobs. Also, aware of Delta Airlines services, policies, competitors, trends, regulations, and keys to success.
Technical skills:
You must have expertise in Microsoft Office WordPress, Excel, and Outlook. Contact customers or clients through email, video conferencing, chat, and social media. Ability to solve problems, handle difficult tasks, and enter data in computer systems accurately or efficiently. Explore further remote jobs.
Customer service experience:
Ensure customers feel comfortable, valuable, and supported by the Delta team throughout their journey. Customer service channels include; smartphones, computer systems, laptops, Facebook, email, Twitter, airport counters, and kiosks. Informed clients about flight updates, bookings, and notifications.
Availability:
Must have schedule about availability, infirmed clients about weekends and holidays. It ensures that customers are committed all the time. Informed the clients about reservations and booking within two minutes or thirty seconds. Support customers through mobile apps or airport kiosks (self-service options).
What We Offer?
Flexibility:
One of the biggest advantages of remote customer service is flexibility, pick their working hours from their comfort zone. No pressure on the team, and they complete work according to their schedule. It enhances accuracy, efficiency, and management.
Valuable Experiences:
Working under seniors and specialists is the best opportunity to gain experience. Seniors transfer skills to you, which is beneficial for future jobs. During this job, you learn communication skills, technical skills, and more.
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Competitive pay:
Delta Airlines customer service jobs offer competitive salaries. It also provides part-time jobs for youth and teens that pay extra money.
